1

PT Cruise was running rough, took to Gary's Auto Care and ended up with a $100 labor charge to read a computer code (crank sensor error, a well documented issue on PTs). If you're wondering, this can be done with a $20 code reader, or right from the dash on PTs ($0) Nearly 2 days later, called Gary's Auto Care to find out status on the car. Jeff (son of Gary) @ Gary's Auto Care refused to attempt to repair without first charging another $200 for a computer firmware upgrade to verify that the original code was correct, despite being instructed to replace the crank sensor without the computer firmware upgrade. Retrieved car before Jeff (son of Gary) @ Gary's Auto Care could charge for an unnecessary computer upgrade. Was treated very rudely by Jeff (son of Gary) @ Gary's Auto Care! Guess they really needed that $200. Had to pay the $100 ransom to get the keys back from Gary's Auto Care, if you wondering why someone would pay this overcharge in the first place. Attempts to settle this overcharge with Gary (owner) @ Gary's Auto Care results in them hanging up! Took the car to another independent mechanic (without an appointment!) and had it repaired and running better than ever in less than 4 HOURS, for hardly more than what Jeff (son of Gary) @ Gary's Auto Care tried to charge just for a code read and unnecessary software update. Gary's Auto Care also, like a reviewer below, previously tried to overcharge for a door lock repair (it was an obvious mechanical issue, as was described to Gary's Auto Care), Gary's Auto Care said a dealer tech needed to come out and check the computer first (more $$$). (detecting a pattern here...) Again, Gary's Auto Care having the car for nearly 2 days before pulling the car and taking it elsewhere for a speedy, satisfactory, and much less costly repair. Lesson learned, never going back to the Extremely Rude! Jeff (son of Gary) @ Gary's Auto Care.

5

So let me say, these gentlemen here are awesome. I was stranded in a friend of mines car. I needed to get back to Washington so I could get home out of state. These guys worked me in, were nothing but kind and helpful. If and when I move back to Portland, these guys will be my mechanic for my vehicle. Thank you guys for rescuing me!!!

5

Awesome tire shop. I have a custom car with custom problems. When I came in though everyone at Gary's played a part in finding the right tire for my car. Then when the original tire didn't work out they had their parts driver go get another one from their warehouse right on the spot! Compared to Les Schwab (which I went to right before then) I would 10 times over recommend Gary's. Everyone there was super friendly and very helpful when I came in with my problems. They also had great prices on tires too! I had seen the tires they choose for a little less somewhere else, and then they also did a price match for me. I have ZERO bad things to say about this shop. Highly recommended!!!

5

I don't pretend to know much about cars or their mysterious inner workings. In fact, I make sure everyone knows this so that I don't end up being a complete disappointment should someone call upon me for automotive help. Thus, when I woke up one morning to find a flat tire I immediately called Gary's to help me out and they set me up with a same-day appointment. After waiting all of 15 minutes in the lobby I was handed back my keys and was told I was "good to go". Cool. What does that mean? As I stood there dumbly I stammered, "S-so, how much do I pay?" I was mentally prepared to drop a couple hundred on a replacement tire. Nothing. All they asked was that I "think of Gary's next time I have any automotive needs." WHAT?! I didn't even know what to do or say so I thanked them and happily drove off to by some celebratory Taco Bell. Is it bad that I almost wish I had more car problems just to go back to these guys? At least I can rest easy knowing that if anything does go wrong, Gary's is just around the corner to help me out.

5

I was very impressed with Gary's, and I am naturally skeptical of mechanics. My car has been looked at by a menagerie of mechanics, all over CA and OR, including no less than five different Ford dealers and several smalls shops. The car has had a check engine light on for a year, it's an evaporation emissions control, and it's either the charcoal canister was soaked with gas and was no longer doing its job, or a purge valve. I had bigger fish to fry, and the light came on shortly after I registered the vehicle, but I did a lot of research and even took it to a dealer about 6 months ago. I had a Ford dealer swear up and down that the issue was without a doubt the charcoal canister. They said they tested the purge valve, had worked on hundreds of these things before, and were ready to charge me triple the price of the part to install it. It was an easy job, so I told them "thanks but no thanks" and ordered the part myself. The part showed up damaged, and I was moving out of CA that week, so I put the project on hold. Well I put it on hold a little too long and suddenly needed to get this problem solved FAST. Additionally, the front end has been squeaking since day 1, and I've always suspected the ball-joints, but I have every shop this car goes to tells me the same thing "ball joints are fine". I sent the car in with some nebulous instructions "check engine light is on and it's squeaking a bit up front". They got back to me in just a few hours, said they were sure it was the purge valve and, sure enough, one of my lower ball joints was a safety concern. I bit my tongue and didn't say anything about Ford and their vapor canister - and gave them the go-ahead to do the work (the valve was expensive but the ball joint service was DIRT cheap). They had the car back by noon the day after it was dropped off. That's mind boggling. They told me the truth, which was that we wouldn't know if the check engine light would come back on or not for sure until the drive cycle on the car completes (I knew this, but shops NEVER tell you this). I crossed my fingers and took the car in to DEQ the following week. Passed with flying colors, and the EVAP check completed so the issue IS FIXED! Plus, the front end squeak is gone and the car is less nervous. NOBODY could nail down those problems and these guys had the car dialed and done in less than 24 hours - plus they were a pleasure to work with.

5

I took my small truck to Gary's. It was running rough and the check engine light was on. It was diagnosed in 3-4 hours. They worked hard to find a part in town and had it ready to go the next day. Runs great now. Fair price for a job well done.

5

These guys are one of a kind! Thank you Dan and Jeff and the whole team at Gary's Auto Care for fixing my car! Vehicle came in with a check engine light and this was the first shop I saw. Pulled in to their parking lot and walked in to ask about getting the check engine light inspected. Within minutes a tech walks out to my car and runs and checks the codes. The technician performs a few tests under the hood and then walks back to the office and goes over what is going on with my vehicle. Within a very short time the estimate was ready for my review and approval. Dan was kind enough to explain to me the details of what the procedure is to resolve my problem. Gave me a reasonable time frame and even offered to give me a ride home even though I lived on the other side of town. Jeff gave me a ride home and reassured me that everything would be done expediently. He even called me back after a couple of hours to let me know it was done and even offered to pick me back up and deliver me to my car. If you ever need exceptional service without the runaround these are the guys to go to. Genuine, trustworthy, and Fast service is what makes this business shine!

1

Stay away! They quoted one price then couldn't actually fix the problem but I still had to pay.

5

I am THRILLED to offer my appreciation and confidence in the service I was given yesterday at Gary's Auto Care & Tire Factory off of NE Columbia. New to Portland and down on my luck (at the moment) and as with all people apprehensive about finding a new mechanic in a new city, I have never felt more at ease, welcomed and further educated about my vehicle in all my life...true story!! As a female, we all know how it feels to go to a mechanic and feel like we are being taken advantage of, up-sold or other. Granted my dad did teach me a lot about my car before sending me out into the world so I did have an advantage of having some idea of what 'might' have been wrong with my car. As such, mechanic Mike simply diagnosed and told me 'precisely' what was 'necessary' to get my car back on the road 'safely' until I could afford secondary repairs those of which did not make my car 'inoperable' at the moment. For someone like me who is a caretaker, pet sitter, dog walker and a nomad at large, it was CRITICAL to get me safely back on the road. Can I get a 'sigh of RELIEF'......whew. I applaud a trust-worthy, honest and straight-forward business such as Gary's Auto Care & Tire Factory. Cheers to all of you and keep up the great work: Jeff, mechanic Mike, Dan, Bob AND Gary (why yes, I was lucky enough to meet Mr. Gary, the namesake of this business) which is very rare in such an industry. I will be returning and telling ALL my peeps not to fear, there ARE still good mechanics out there. Cheers, Rachel

5

I was visiting Portland from Bend OR, and got a serious puncture in my tire. Sears told me they wouldn't fix it and I needed to buy a new tire for $170. Fortunately the couldn't get the tire till the next day. Meanwhile I stopped at Gary's and they fixed it in minutes with no waiting and no charge, and I was on my way back to Bend. Thank you.